988wiu Privacy Policy

This Privacy Policy is published by 988wiu, the operator of the online gaming and sports betting platform accessible at https://988wiu.net and all associated sub-domains and mobile-browser interfaces (collectively, the "Platform"). It applies to all personal data collected in connection with your use of the Platform, whether you are a registered account holder, a visitor browsing the Platform, or a prospective player who has not yet completed registration.

This Policy should be read alongside the 988wiu Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a data-related matter, this Privacy Policy shall prevail.

988wiu collects personal data through several channels: directly from you during registration and account use, automatically via technical systems when you access the Platform, and from verified third-party sources as required for KYC compliance. The categories of data we collect are described below.

2.1 Data you provide directly:

• Identity data: Full legal name, date of birth, CNIC number or passport number as provided during KYC verification.
• Contact data: Pakistani mobile number, email address (where provided).
• Account credentials: Username and hashed password (we never store your password in plain text).
• Financial data: JazzCash or EasyPaisa account numbers, HBL, UBL, or Meezan Bank account details provided for deposit and withdrawal processing.
• KYC documents: Scanned or photographed copies of your CNIC or passport submitted for identity verification.
• Communications data: Records of chat conversations, support tickets, and email correspondence submitted to 988wiu's customer service team.

2.2 Data collected automatically:

• Device and technical data: IP address, browser type and version, operating system, device type, screen resolution, and time zone.
• Usage data: Pages visited, time spent on each page, games played, bets placed, deposit and withdrawal activity, and navigation paths through the Platform.
• Cookie data: Session identifiers, preference cookies, and analytics identifiers as described in Section 5 below.

2.3 Data from third parties:

• Identity and address verification data from licensed KYC service providers used to confirm the accuracy of documents you submit.
• Anti-fraud and AML screening data from compliance screening providers used to check your details against sanctions and politically exposed persons (PEP) lists as required under our licensing obligations.
• Payment confirmation data from JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank confirming transaction completion.

988wiu processes your personal data for the following specific purposes. We do not use your data for any purpose not described here without first seeking your consent or updating this Policy.

• Account registration and management: Creating and maintaining your 988wiu account, authenticating your identity at login, and enabling you to access all Platform features.
• Transaction processing: Processing deposits via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank; processing withdrawal requests; maintaining an accurate financial record of your account activity in PKR.
• KYC and identity verification: Verifying your age (21+) and identity as required under our international gaming licence and AML obligations.
• Legal compliance: Meeting our obligations under anti-money laundering regulations, sanctions screening requirements, and the conditions of our gaming licence.
• Responsible gaming: Monitoring account behaviour to identify potential problem gambling patterns; enabling and enforcing deposit limits, cool-off periods, and self-exclusion requests made by you.
• Fraud prevention and security: Detecting and preventing fraudulent activity, bonus abuse, multi-accounting, and other prohibited conduct as described in the Terms & Conditions.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of support interactions.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the performance, design, and game offering of the 988wiu Platform.
• Marketing communications: Sending you promotions and offers by SMS or notification — only where you have opted in to marketing communications and have not subsequently withdrawn consent.

988wiu processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing your identity, contact, and financial data is necessary to perform the contract between you and 988wiu — i.e., to operate your account, accept bets, and process payments.
• Legal obligation: KYC verification, AML screening, and records retention are required by the conditions of our international gaming licence and applicable financial crime prevention obligations.
• Legitimate interests: Processing device data, IP addresses, and usage patterns to detect fraud, prevent abuse, and maintain Platform security serves 988wiu's legitimate interests and the interests of honest players on the Platform.
• Consent: Processing your data for marketing communications is based solely on your explicit consent. You may withdraw marketing consent at any time by contacting support or updating your communication preferences within your account settings.

988wiu uses cookies and similar browser-based tracking technologies to operate the Platform correctly and to understand how players interact with it. The cookies we use fall into the following categories:

• Strictly necessary cookies: These are essential for the Platform to function. They maintain your login session, remember your language and currency preferences, and ensure the security of your authenticated session. These cookies cannot be disabled without breaking core Platform functionality.
• Analytics cookies: These collect anonymised, aggregated data about how players navigate the Platform — which pages are most visited, where players drop off, and how long typical sessions last. This data is used exclusively to improve the Platform and is not associated with individual player profiles.
• Functional cookies: These remember your preferences — such as your preferred sports market display or chosen payment method — to personalise your experience on return visits.
• Marketing cookies: These are only set with your explicit consent and are used to avoid showing you promotions you have already seen or that are not relevant to your play history on 988wiu.

988wiu does not sell, rent, or commercially exploit your personal data. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and bank transfer networks receive the minimum financial data required to process your deposit or withdrawal transaction.
• KYC and identity verification providers: Our contracted identity verification partner receives copies of the documents you submit during the KYC process solely for verification purposes. This provider is contractually bound to process your data only as instructed by 988wiu.
• AML compliance screening providers: Your name and date of birth are checked against international sanctions and PEP lists through a licensed compliance screening service. No betting history or financial balance data is shared with these providers.
• Responsible gaming systems: Where you initiate a self-exclusion request through 988wiu, relevant data may be shared with connected responsible gaming registries where required by our licensing authority.
• Regulatory and law enforcement authorities: 988wiu will disclose personal data to our licensing authority, financial intelligence units, or law enforcement agencies where we are legally required to do so or where we have a reasonable, good-faith belief that disclosure is required to prevent fraud, money laundering, or other serious criminal activity.
• Professional advisors: Our legal, accounting, and audit advisors may access personal data strictly on a need-to-know basis and are bound by professional confidentiality obligations.

988wiu operates under an international gaming licence, and some of our data processing infrastructure and contracted service providers may be located outside Pakistan. Where your personal data is transferred to a jurisdiction outside Pakistan, 988wiu ensures that appropriate safeguards are in place, including:

• Data processing agreements with all third-party processors that include binding contractual obligations equivalent to the data protection standards described in this Policy.
• Use of service providers whose data centres maintain ISO 27001 or equivalent information security certifications.
• Encryption of all data both in transit and at rest, regardless of where it is physically stored.

You may contact 988wiu's support team to request further information about the specific safeguards applied to any international data transfer affecting your personal data.

988wiu retains personal data for the periods necessary to fulfil the purposes described in this Policy and to comply with applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Account and identity data: Retained for the lifetime of your active 988wiu account plus a minimum of five (5) years following account closure, as required by AML and gaming licensing regulations.
• KYC documents: Retained for a minimum of five (5) years from the date of submission or from account closure, whichever is later.
• Transaction records: Retained for a minimum of seven (7) years from the date of the transaction to satisfy financial record-keeping obligations.
• Customer support communications: Retained for three (3) years from the date of the communication, or longer where a dispute remains unresolved.
• Marketing consent records: Retained for three (3) years from the date consent was last confirmed or until you withdraw consent, whichever occurs first.
• Analytics data: Retained in anonymised, aggregated form indefinitely. Individual-level analytics data is anonymised within twelve (12) months of collection.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with 988wiu's data destruction procedures.

988wiu implements a layered, defence-in-depth approach to protecting your personal data. Our current security measures include the following:

• Transport encryption: All data transmitted between your device and the 988wiu Platform is protected by TLS 1.3, the current industry standard for secure web communications.
• Data-at-rest encryption: All personally identifiable information stored in 988wiu's database systems is encrypted using AES-256 encryption.
• Password security: Account passwords are hashed using a modern, salted hashing algorithm. 988wiu staff cannot retrieve or view your password in any form.
• Access controls: Access to personal data systems is restricted to authorised personnel on a strict need-to-know basis. All access is logged and subject to periodic audit.
• Multi-factor authentication: Internal access to systems containing personal data requires multi-factor authentication for all staff.
• Penetration testing: 988wiu's Platform undergoes scheduled security assessments and penetration testing by qualified third-party security professionals.
• Incident response: 988wiu maintains a documented data breach response procedure. In the event of a breach affecting your personal data, we will notify you and any applicable regulatory authority within the timeframes required by applicable law.

As a 988wiu account holder, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact 988wiu's support team via live chat or email. We will respond to all valid requests within 30 days of receipt.

The 988wiu Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from anyone under 21 years of age. Age verification is a mandatory step in the KYC process, and any account found to belong to a person under 21 will be closed immediately.

If you are a parent or guardian and believe that a minor has registered a 988wiu account or submitted personal data through the Platform, please contact our support team immediately. We will investigate and take appropriate action, including account closure and return of any deposits, within five business days of a verified report.

The 988wiu Platform does not contain links to external third-party websites for commercial or promotional purposes. Any links present within the Platform are limited to internal Platform pages. This Privacy Policy applies exclusively to data processing conducted by 988wiu in connection with the Platform.

Game content provided by third-party software studios embedded within the 988wiu Platform may be subject to those studios' own privacy notices in respect of data processed entirely within their game environments. However, 988wiu does not share your account registration data with game content providers beyond what is technically necessary to authenticate your session.

988wiu may update this Privacy Policy from time to time to reflect changes in our data practices, Platform features, or applicable regulatory requirements. The effective date at the top of this page will always reflect the date of the most recent revision.

Where a change is material — meaning it affects your rights or the way we use your data in a significant way — we will notify you via the mobile number registered on your 988wiu account before the change takes effect. For non-material updates, the revised Policy will be published on this page without individual notification. Your continued use of the Platform after any update constitutes acceptance of the revised Privacy Policy.

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact 988wiu through the following channels:

• 24/7 Live Chat: Available via the chat widget on any Platform page while logged into your account — the fastest channel for data access requests.
• Email: [email protected] (plain text — not clickable per site-wide policy). Please include "Privacy Request" in your subject line.
• Written correspondence: To the registered address published on the 988wiu licensing information page.

We aim to respond to all privacy and data protection enquiries within 30 days of receipt.

If you believe that 988wiu has not handled your personal data in accordance with this Privacy Policy or applicable data protection law, you have the right to lodge a complaint with the relevant data protection supervisory authority in the jurisdiction in which 988wiu is licensed to operate. Details of how to submit such a complaint are available upon request.